Last updated 24 October 2026
Privacy policy
VALO Performance is operated by Henri Joensuu, Accredited Exercise Physiologist (ABN 54 983 810 969). We handle personal information, including health information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
Contact details you give us, such as your name, email and mobile number. Your answers to the Knee Recovery Check, which include information about your health. Booking details, and the clinical records created when you become a client, such as assessment results, treatment notes and program details.
How we collect it
Directly from you: through this website, the online booking system, intake forms, and during your sessions. With your consent, we may also receive information from other health practitioners involved in your care, such as your GP or physiotherapist.
Why we collect it
To show you your Knee Recovery Check results and next steps, respond to your enquiries, take bookings, assess you and provide exercise physiology services, communicate with other practitioners involved in your care when you agree to it, and, only if you opt in, send you occasional educational emails. You can unsubscribe at any time.
How it is stored and who can see it
Bookings and clinical records are held in Cliniko, a practice management system that stores data in Australia. Knee Recovery Check submissions are received through our website host, Netlify, which may store data on servers outside Australia, including in the United States. All services we use apply industry-standard security. Access is limited to Henri Joensuu. We do not sell or rent your information.
Disclosure
We only share your information with your consent, or where the law requires or allows it, for example in a serious threat to someone's health or safety.
How long we keep it
Clinical records are kept for at least seven years after your last appointment, or until you turn 25 if you were under 18 when you were seen, whichever is later. Knee Recovery Check submissions and marketing details from people who do not become clients are deleted within 12 months, or sooner on request.
Access, correction and deletion
You can ask to see or correct the information we hold about you at any time, and ask us to delete your Knee Recovery Check data or marketing details. We will respond within 30 days.
Complaints
If you are concerned about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Henri Joensuu, VALO Performance
valorehabperformance@gmail.com · 0423 875 005
42 Newbery St, Newmarket QLD 4051